![]() "Besides working for a great cause, the employees and volunteers of the Make-A-Wish Foundation need to get work done, which requires an efficient IT support staff," said Sean Ellis, VP Marketing of LogMeIn, Inc. Now, our staff can quickly and easily troubleshoot systems remotely, and the client can see exactly what is being done to correct the problem, which both parties truly appreciate," Toy said. "The days of awkward telephone support calls are gone. By pre-installing LogMeIn IT Reach on every remote machine before it goes out, time spent on initial setup and subsequent phone support with employees has decreased by 95 percent. Remote workers no longer need to mail in their systems for problem resolution, reducing the risk of lost computers and data. ![]() This made a 11/2- hour server update and maintenance process, which had to take place at night, an easier 30-minute process that can be done on-demand. A customizable dashboard gives them an instant snapshot of the systems' health and alerts allow them to be aware of any issues before they occur or quickly diagnose a problem that has occurred. "Saving time means saving money, allowing more time and money to be devoted to serving our courageous wish kids."īy implementing LogMeIn IT Reach and LogMeIn Rescue, the IT department is able to cut server and workstation update and maintenance times in half and decrease overall response and problem resolution time by 200 percent. "LogMeIn IT Reach and Rescue are excellent tools that have made the IT department's job much easier and more efficient," said Jim Toy, director for information technology for the Make-A-Wish Foundation of America. They also support the 69 local chapters and indirectly support more than 25,000 volunteers when they register online. ![]() The Foundation's IT staff of seven supports 100 workstations at the national office and 20 remote laptops, plus maintaining its critical servers. The Make-A-Wish Foundation is the world's largest wish-granting charity, enriching the lives of children with life-threatening medical conditions through its mission. This enables technicians to quickly fix problems on computers in the Foundation's offices nationwide. LogMeIn IT Reach is a remote computer management and support tool that helps track, diagnose and repair remote PC and server issues, and LogMeIn Rescue provides Web-based, secure control of a remote computer without pre-installing software. chapters by using LogMeIn IT Reach and LogMeIn Rescue, which give support technicians and IT administrators the ability to access and fix problems over the Internet. WOBURN, Mass., J(PRIME NEWSWIRE) - The Make-A-Wish Foundation(r) is now able to provide remote computer support for its 800 employees in the national office and 69 U.S. ![]()
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